Croftmount 5star

 

Fees & Information

Accommodation  Fees

Resort Apartments         

No. of Guests in Family

1

2

3

4

Price per Day  

£27

£39

£48

£53

Price per Day 2019  

£28

£40

£49

£54

Day Crèche (8am until 6pm)

£27

£39

£48

£53

Day Crèche (8am until 6pm) 2019

£28

£40

£49

£54



Due to the limited availability within the resort all bookings can only be
secured by a 50% deposit.

Check In & Out     
Our opening hours are:-    Monday to Friday 8.30am – 6pm
Saturday & Sunday 9am – 2pm    Bank Holidays – No check in or out

Please ensure dogs are on a lead when getting in/out of your car and when entering or leaving the building.

A guest can check in/out between any of the above hours and if a guest is collected before 10.30am then there will be no further charges for that date.
If a guest is collected after 10.30am then that day will be charged for.

Bookings of less than 4 days may be charged a premium rate especially in peak holiday periods.

All guests must be checked in/out between these times. We hope that you will understand that it is imperative that the majority of our time is spent in ensuring our guests care within the resort and restricting the check in/out times is the only way to do this.


These rates do not include guest’s food which we encourage owners to bring as each guest has his/her own preferences. Changing a dog’s diet is likely to give the dog an upset stomach and we feel it important for the comfort of our guests to keep to the same diet as they have at home. If a guest runs out of food then we will purchase further similar food for them but will levy a charge for the food and £5 for collection of it. Please give us details of guest’s diets.

Bookings and Cancellation Policy
Bookings are only guaranteed by a deposit of the amount indicated at the time of booking. This deposit is not refundable if the booking is cancelled. Also if the booking is cancelled within 28 days prior to the date of arrival then the full amount of the cost of the booking will be due. We only have a limited number of apartments and cancellations at short notice cause us serious problems.

Collection and Delivery
We can collect and deliver our guests in our “Dog Bus” if this assists you. The cost of this is £15 for the first 5 miles and then 75p per mile thereafter for each full round trip (to your home and the return trip to the resort). This charge is a single charge irrespective of how many guests from one family that are collected or delivered.

Exercise
Guests are taken out 3 times a day for one to one exercise. This is usually in the field next to the accommodation block and as long as the guest returns when called the exercise will be without a lead otherwise they are taken out on 26 feet extending leads.

Cleanliness
All apartments are regularly pressure steam cleaned with a solution of strong Virucidal Disinfectant for added protection. All apartments have white UPVC Panels & glass and again are regularly cleaned with this solution.

Bedding
We normally supply all the bedding for our guests. If a guest is a “chewer” and is likely to destroy the bedding then you can either supply his/her own bedding or we will supply it on the understanding that we will have to charge at cost for any bedding that is chewed (about £8 per blanket).

Medication & Health Care
We will administer guest’s medication as and when required. If guests
require medical attention then we will endeavour to contact their own
veterinary practice but if we are unable to do this then we will use a local veterinary practice. Guest’s are fully insured while at Croftmount.

In order to safeguard all our guests’ health we insist that every pet brought in to the resort has been vaccinated against hepatitis, distemper, leptospirosis, parvovirus and kennel cough.

Your pets regular vaccinations will have safeguarded against all the above except kennel cough and as most people do not understand what this is then we felt an explanation was required as to why we insist that all guests have had this prior to their stay with us.

Kennel Cough is a complicated syndrome composed of one or several
infectious agents. Some of these are viral and some are bacterial and
although it is rarely fatal, it is a debilitating condition causing a persistent cough of up to four weeks duration. The high temperature and associated lethargy can make dogs depressed and may cause a loss of appetite. If a dog
already has a medical condition then Kennel Cough can aggravate it with serious consequences.

Kennel Cough

Kennel Cough is highly contagious and is therefore common where
animals are more concentrated. The contraction of the disease is not restricted to kennel visits as the term “Kennel Cough” suggests and it can be picked up at grooming parlours, dog shows, veterinary surgeries and even every day walks in the park. Because of the airborne transmission route associated with Kennel Cough and the fact that vaccinated dogs can be symptom less carriers we are virtually powerless to control the spread of the disease.

For all these reasons we insist that our guests are vaccinated against
kennel cough at least one week prior to arrival.

No dog will be allowed to stay unless we have either the original or a copy of the vaccination certificate (showing that all vaccinations have been given). It is a requirement in law that we retain these on the premises throughout the time that your dog is our guest.
If you would like to book a guest(s) in to the Resort please download the brochure and complete the attached Registration Form and bring with you: -

1.    The completed registration form  (These 2 sheets MUST be completed on each visit)
Photostat Copies of Vaccination Certificates (This is now a
requirement by law)
3.    Enough food for the duration of the stay at the resort
Guests favourite blanket, toy, plaything and treats




Croftmount 5star

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